I had a great buying experience yesterday. I bought a car. Too often we hear that this is a TERRIBLE experience. I admit, usually I would rather have a root canal than buy a car. Yet, off I went with my college age daughter to get her a "gently used" car.
What fun! If you are in the St. Louis area and need a car, visit Dean Automotive and ask for Matt. He made the experience painless.
A true pro, he knew his product, saw my "blue book" and realized we both knew what the car was worth. Instead of bickering back and forth over a price, we came to an agreement in record time.
Did I get a good deal? I hope so. Regardless, I left with the sense that I had made a good deal! (Just as important). Was there a lesson here?
Sometimes the typical stereotypical sales stories are not true. The next time I buy a car I'll have a different attitude. I won't feel defensive. I won't feel like a victim.I hope you have a great experience like this the next time you buy a car!
By the way. I called the owner of the dealership to tell him what a terrific employee he had in Matt. He appreciated the call. It seems most don't call to compliment their car salesmen.
Awesome experience Lois! While I'm not in the St. Louis area, if I were, I would definitely look these folks up. Could you provide a link to their website in your article and to me via e-mail? I'd love to share this GREAT customer service story with my readers, and in the carnival of customer service.
Posted by: Phil Gerbyshak | April 11, 2007 at 10:54 PM